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Cornwall Tourism Awards - Gold - Spa & Wellbeing Experience
Careers at Carbis Bay Hotel & Estate

Careers

Career opportunities at Carbis Bay Hotel & Estate.

Housekeeper

Main Responsibilities
Upkeep and cleanliness of the entire Hotel including guest bedrooms and self-catering properties.
Daily servicing of guest bedrooms.
Daily servicing of public areas including toilets and function rooms.
To ensure all Housekeeping storage areas are kept clear, clean and restocked.
Report any damaged or missing items.
Carry out guest requests such as irons, ironing boards, extra beds, linen, pillows, bathroom and coffee/tea making supplies.
Carry out deep cleaning duties as and when required.
To help with other duties as and when requested.
It is required that you work as a team member, provide polite and efficient service at all times and recognise that you have an obligation to represent the Hotel in a friendly and professional manner whilst delivering high levels of guest service.

The Hotel may amend your duties from time to time and may require you to undertake other duties as necessary to meet the needs of the business.

Job Type: Full-time

Send your C.V. to emmasmith@carbisbayhotel.co.uk

Bar/Waiting Staff

Job Description Our award-winning 4-star hotel is nestled above its own 25-acre blue flag beach on a private Estate in the Bay of St Ives, Cornwall. As a member of our exceptional Bar & Waiting team you'll be the face of the brand ensuring every guest that visits the Estate is greeted with a positive, friendly, professional attitude at all times. You will enjoy working with people and be passionate about delivering the highest standard of customer service. In return, if you are ambitious to succeed in hospitality, you'll be part of an amazing team and have the potential to take your career further whilst working in one of Cornwall's most beautiful locations.
Training will be given but prior experience working in hotel restaurant and bars is preferred.

Responsibilities include:
Taking guest orders, serving excellent quality food and beverages across the Estate including Sands two AA-rosetted restaurant, Beach Club and Gannet Inn.
Be attentive, confident and polite in providing guests with information on food and drink and upselling of products and services.
You'll ensure the highest standards of cleanliness, safety and follow hotel compliance guidelines at all times.
Be flexible in terms of working hours and shift patterns.
If this is you we would be delighted to hear from you.

The Hotel may amend your duties from time to time and may require you to undertake other duties as necessary to meet the needs of the business.

Job Type: Full-time

Send your C.V. to emmasmith@carbisbayhotel.co.uk

Spa Therapist

We are looking for an enthusiastic and dedicated Spa Therapist to join our team in our award-winning C Bay Spa at the Carbis Bay Hotel, St Ives, Cornwall. You must be passionate, flexible, well presented and have a keen interest in learning and product knowledge.

Essential Skills
Demonstrate the highest standard of customer service
Minimum of NVQ Level 3 or equivalent
Full training on spa brands will be provided

Key Attributes
High standard of personal presentation
Attention to detail

Team Player
Warm and welcoming manner and great customer service skills
Good at building customer relationships and encouraging repeat bookings and regular clients

Customer Care
We have won a number of awards including, triple gold at this year's Cornwall Tourism Awards, which we are very proud of and work very hard to achieve. Therefore, our customers have high expectations that must be fulfilled. We expect all of our employees to maintain a high standard of professionalism as well as creating a welcoming and relaxing environment.

Job Type: Full-time & Part-time positions available

Send your C.V. to emmasmith@carbisbayhotel.co.uk

Hotel Receptionist

Job Description We are looking for a dedicated Receptionist to join our team at the award-winning Carbis Bay Hotel, St Ives, Cornwall. This role will be focused on optimising the customer’s journey through the Hotel, acting as first point of contact and ensuring that guests receive nothing less than world class service. This is no desk job! We are looking for someone with natural warmth, a passion for looking after people and delivering a very personal approach. Candidates ideally must have reception experience from a luxury environment. You must be, discrete and trustworthy with strong sales techniques.

Duties will include
Meeting and greeting customers
Manage telephone bookings and input bookings onto Hotel Perfect management system (training available)
Offer guidance and assistance on client’s needs
Providing full knowledge of all facilities, spa treatments and products offered throughout the Hotel & Spa
Organization and planning
Shifts include late evenings, weekends and public holidays

Key Attributes
Clear, professional telephone manner
Can-do attitude
Ability to use own initiative
Ability to upsell products
Well groomed, you must be a positive team player
Previous hotel reception experience would be an advantage

Customer Care
We have won a number of awards including, triple gold at this year's Cornwall Tourism Awards, which we are very proud of and work very hard to achieve. Therefore, our customers have high expectations that must be fulfilled. We expect all of our employees to maintain a high standard of professionalism as well as creating a welcoming and relaxing environment.

Job Type: Full-time & Part-time positions available

Send your C.V. to emmasmith@carbisbayhotel.co.uk