Covid-19 Update

Following on from the Government’s announcement on the relaxation of COVID-19 restrictions, the wellbeing of our guests and team remains our absolute priority – and we will continue to operate in a Covid conscious way moving forward. For the safety of our staff, customers and local community, we have decided to keep the following procedures in place:

- Our team will continue to wear face masks, and we respectfully ask that, where possible, our guests do the same

- Our staff will continue to undertake daily lateral flow tests daily before commencing work

- The C Bay Spa will continue to operate for pre-booked guests only

- You will continue to see hand sanitisation points around the hotel, and our team will continue to uphold all the extra sanitation procedures we have introduced over the last 16 months

Due to the constantly changing nature of this situation, and in anticipation of further guidance from the Government, we will be continuously reviewing our procedures and updating them as appropriate.

We may need to make changes to our operations during this period and our priority is to ensure our guests receive the best possible service during these challenging times.

Our response times to email and telephone requests are still impacted due to some of our Reservations team having to self-isolate. Please bear with us as. Our team are working hard to answer all enquiries.

Thank you for your continued support, and we look forward to welcoming you to the Estate.

Following the recent Government announcement regarding the easing of lockdown restrictions we are now making plans for a re-opening of the Hotel and Estate in May 2021. We are extremely excited to be welcoming you back to this beautiful part of Cornwall.

Our Self-Catering accommodation including Beach Houses, Apartments, Valley Cottages and Beach Lodges will re-open on the 12^th April 2021.

The Main House Hotel and Ocean Suites will re-open in May 2021.

If you have a reservation for the Main House Hotel or Ocean Suites between now and the 23rd May 2021 or a Self-Catering reservation between now and 12^th April we will contact you to discuss your booking.

Our phone lines are extremely busy, and you may experience problems in getting through to us at this time. Please rest assured we are working through all bookings and our Reservations team will be in contact with you shortly.

If you wish to contact us please email reservations@carbisbayhotel.co.uk quoting your booking name, booking date and reference if you have this from your booking confirmation. We have a team dedicated to responding to all enquiries.

Thank you for your patience.

Kind regards
Emma Smith
Manager

With a new year just around the corner and the festive spirit providing a brief respite from the difficult circumstances we are all facing, it is once again time to support our Government and our country in fighting the spread of Covid-19. As Cornwall is moving to Tier 3 with immediate effect, we have to announce that, with the health and safety of everyone in mind, we will be closing our hotels, spa, and restaurants until we are permitted to re-open.

To all those who have supported us during this past year, we personally thank you and all our team of staff who have worked tirelessly delivering impeccable service and ensuring a Covid-safe environment in which we have been able to successfully operate.

Throughout these past seasons, we, as you, have been uplifted by our ever-changing coastal environment; our stunning sea views and golden sands being a constant source of joy.

Testing as this is, we will come through this time of uncertainty and look forward to welcoming you back just as soon as possible, to experience further happy holiday memories with us “on the beach”.

Our programme of enhancements to the Estate continues with a planned unveiling of new facilities in the spring which will include new valley cottages, an extension to C Bay Spa encompassing a new swimming pool and gym, and in the main House, a panoramic orangery and refurbished public rooms. Our new ocean promenade with beachside restaurant and Champagne bar will complement an extended Beach Club. We are very excited to bring all these additional features to you.

As 2021 approaches, our team will be contacting you regarding any existing bookings over the next weeks and will assist you with any queries you may have.

Team Carbis Bay sends you our very best wishes for a safe and happy New Year.

Stephen and José Baker

Carbis Bay Hotel & Estate

In support of the government’s announcement on 30 December and Cornwall moving to Tier 3, we will once again be closing our doors on 31 December until it is safe to re-open once again.

If you have an existing booking with us during this period we will contact you to discuss your options. Our telephone lines will be extremely busy over the coming days so if you would like to contact us regarding your booking please email reservations@carbisbayhotel.co.uk

Please be reassured, we will do everything we can to assist in moving your reservation in accordance with the terms and conditions of your booking.

We thank you for your patience during this time.

Please stay safe and we look forward to welcoming you back to Carbis Bay Estate as soon as we are permitted to do so.

Please check back to this page, our social media pages or website for regular updates.

Following recent Government Guidelines detailing changes to local restriction tiers by area, we cannot at this time accept stays from guests who currently reside in Tier 3 or Tier 4 regions for any period including Christmas until further notice.

If you have a booking with us which falls within a period during which your area is within Tier 3 or Tier 4 then please contact our Reservations team on 01736 795311 to make alternative arrangements.

Please see below HM Government documents explaining the current Tiering system:

Tier 1

Tier 2

Tier 3

Tier 4

We will continue to follow Government Guidelines in accordance with any changes in local tier restrictions.

Following recent Government Guidelines detailing local restriction tiers by area, we cannot at this time accept stays from guests who currently reside in Tier 3 regions. If you have a booking with us which falls within a period during which your area is within Tier 3 then please contact our Reservations team on 01736 795311 to make alternative arrangements.

If guests reside in Tier 2 regions during intended dates of stay, then the booking can proceed providing the travelling party displays no symptoms of the Coronavirus, is no larger than 6 and from the same household.

Our restaurants and bars will be open as usual from the 4 December 2020 and will abide by strict social distancing guidelines.

We will continue to follow Government Guidelines in accordance with any changes in local tier restrictions.

In support of the government’s announcement on 31^st October, 2020 and efforts to control the Covid-19 pandemic we will once again be closing our doors from 5th November to 2nd December.

If you have an existing booking with us during this period we will contact you to discuss your options.

Please be reassured, we will do everything we can to assist in moving your reservation in accordance with the terms and conditions of your booking.

We thank you for your patience during this time.

Please stay safe and we look forward to welcoming you back to Carbis Bay Estate as soon as we are permitted to do so.

From the 15 August, receptions and other celebrations for weddings and civil partnerships can take place in COVID-19 Secure environments.

Capacity at a wedding or civil partnership reception or celebration (including the couple, guests, and third-party suppliers, but not venue staff or third-party catering staff) should be limited to no more than 30 where this can be safely accommodated with social distancing in a COVID-19 venue.

For a detailed update on Government Guidance for small marriages and civil partnerships please Government Guidelines

Find out more about planning your celebration here

Following the change in Government Guidelines, we are opening up our full range of spa treatments.

We ask that all guests and visitors to the Spa observe and respect our strict COVID-19 advice and guidelines prior to and during treatments to protect yourself and our team.

Please be aware that the outdoor spa facilities including the swimming pool will remain closed due to refurbishment until Spring 2021.

Changes to all normal operational procedures will include:

• strict measures to separate clients from each other, and to separate practitioners from mixing with clients
• operating an appointment-only booking system to minimise the number of people on the premises at any one time
• keeping the activity time involved to a minimum
• increasing the frequency of handwashing and surface cleaning, as well as regularly cleaning equipment or using disposable equipment where possible
• avoiding skin to skin contact and wearing gloves where it is not crucial to the service
• maintaining sufficient spacing between customers
• not allowing food or drink, other than water, to be consumed in the salon by customers
• making sure a limited and fixed number of workers work together if they have to be in close proximity to do their jobs

These restrictions will limit the number of treatment rooms available at any one time and demand for appointment times will be increased.

To view our list of treatments please visit Spa Treatments

Due to the latest Government Guidelines as of 8 August 2020 we require all guests to wear a face mask covering in public areas within the Hotel, and all external accommodation with shared public areas.

Following the Government announcement on 9 July 2020, we will be introducing a limited number of spa massage treatments for guests of the Carbis Bay Estate.

These will be provided in our airy Beach Retreat over the sands, where guests can enjoy panoramic views across the bay in the seclusion of their own treatment room.

We will continue to review our treatments and the opening of our main spa in accordance with Government Guidelines and would like to thank all our guests for their patience during this time.

Our outdoor swimming pool and outdoor spa facilities are currently closed for an exciting new swimming pool installation due for completion in late summer. The enlarged pool and improved facilities will provide guests with year-round swimming amongst one of the finest spa gardens and vistas in Cornwall.

For more information on treatments please call our Spa Team on 01736 795311 or visit our website at www.carbisbayhotel.co.uk/spa

We are doing everything to make your stay relaxing, enjoyable and most of all safe for all the family.

PRIOR TO AND ON YOUR ARRIVAL

Check-in will be different and you will experience a change to our normal procedure, but the same family-friendly greeting and smiling faces will be here to welcome you.

• We will be contacting you prior to your planned arrival date to ascertain an estimated time of arrival to ensure a swift check-in with minimal contact.

• Check-in will be available through our brand new hotel app that will be available soon to ensure minimal contact at all times.

• Staff and guests arriving at Reception will be protected by screens allowing you the same friendly welcome faces and smiles.

• Whilst we will be unable to take you to your room at this time or conduct our usual arrival show-around, an Estate map and hotel plan will be available as a download link in your emailed booking confirmation or printed on arrival on re-cycled paper to allow you to explore the Estate and find your room without issue.

• Additional signage will be erected to help guide you safely through the hotel to your room.

• An essential porterage service will be available. If this service is required, please let us know prior to your arrival if possible so that suitable arrangements can be made with minimal contact and full sanitisation measures in place.

• At no time during your stay will a member of staff be in the guest room at the same time as the guest (unless in the case of emergency). Strict guidelines will be followed should an emergency situation require our attention.

• If, due to Government restrictions, we cannot open on the date planned we will contact you to re-arrange the date or refund your booking subject to our Terms and Conditions.

YOUR ROOM

• Our standards of cleanliness and hygiene are exemplary but, during this period they will be taken to another level!

• Housekeeping staff will conduct a new twenty point programme of rigorous deep cleaning in all rooms following guest check-out, paying particular attention to all touch points within the room.

• All non-essential items such as magazines have been removed from your room to reduce risk.

• We will endeavour to allow a minimum of 24 hours between room changeover.

• Housekeeping staff will be wearing appropriate PPE provided in line with Government advice to enable them to safely carry out their daily duties. Behind the mask is the same happy, helpful smile!

• No staff will enter your room while it is occupied unless in an emergency. Replenishment of towels, linen of any other items will be available on request.

• All our rooms contain a guest tablet packed with all hotel information, room service menus and ordering service.

FOOD AND BEVERAGE

• We have introduced new in-room dining experiences available throughout the day so that you can order at a time to suit you.

• Our restaurant areas will be airy with spacious table layouts. Single use menus printed on re-cycled paper along with blackboards detailing the day’s delicious offering will be in use.

• Breakfast buffet will be replaced with a Continental breakfast offer available to enjoy in your room or alternatively full English breakfast will be served in our restaurant areas.

• Takeaway and dine-in services will be available for all our Coastal Properties offering breakfast, lunch and dinner.

• Al fresco dining spaces on the Conservatory decking - where creams teas and all-day dining and snacks will be served - and, the Beach Club decking for lunch, afternoon tapas, an early cocktail or dinner can be enjoyed overlooking the beach.

• Cloudy Bay picnic hampers and blankets will be available to find your own secluded spot on the 25-acre beautiful beach.

DURING YOUR STAY

• Whilst we will be conducting a phased re-opening of our facilities, we do not expect the C Bay Spa to be available during our initial opening period. We are hopeful that individual treatments may commence al fresco in our secluded Beach Retreat with private hot tub. This will be subject to Government Restrictions being lifted and we will update this on a regular basis.

• We will still have a range of facilities to enjoy which our stunning, secluded location allows us to provide. Yoga classes will be available to guests on a one-to-one basis or safe groups sessions (conducted al fresco if weather permits!) or within one of our spacious function rooms. It’s all about the great outdoors! Blue Flag Beach, fresh air and coastal walks with St Ives to explore just around the corner.

• During your stay with us, signage will be visible across the Estate to aid guests to keep a social distance at all times. Please help us and follow Government guidelines in adhering to these restrictions keeping yourself and fellow guests and staff stay safe.

• Numerous hand sanitising stations will be positioned throughout the hotel and grounds. We ask that you utilise these regularly to help you and us to keep everyone safe.

• We are undertaking the “AA Sign of Confidence” accreditation to provide an extra level of assurance so that we are scrutinsed by independent bodies to ensure we open in the safest possible fashion. Our spa therapists are undertaking Barbicide COVID-19 training to ensure they are fully equipped to create a safe spa environment.

LEAVING US

• Our hotel app will provide a non-contact method to view your bill and settle your room, checking out without the need to visit Reception.

• If preferred, you can visit Reception but upon your arrival, we will ask you for an estimated time for departure so that this can be arranged in a safe manner.

All our procedures and planning is reviewed daily and subject to change following Government Guidelines.

We, like you, want your experience with us to be magical and memorable for all the right reasons and our whole team is dedicated to making your stay safe and enjoyable – after all you deserve it!

For further information, please contact our Reservations Team on 01736 795311 or email reservations@carbisbayhotel.co.uk