Before You Visit

Please arrive at least 15 minutes before your treatment. You will be welcomed by one of our experienced therapists who will confirm your booking details. During your treatment wear anything in which you feel comfortable. For our Signature bath treatments please bring your own swimwear. For day Spa guests, you will be given a fluffy bathrobe, towel and slippers, which all must be returned at the end of the day. Should you wish to purchase these items, please contact reception.

Please book your treatments in advance to avoid disappointment. Credit card details are required to secure your booking. No payment is taken in advance of the treatment.

We know that some of the most memorable spa experiences are with friends and we welcome group bookings. If you need any extras to make the day special – from Champagne to birthday cakes – please call us in advance and we can arrange them. We require a 50% deposit to confirm group bookings.

All treatment times include a five-minute therapist consultation to ensure we provide the highest of standard treatment that meets your every need. On The Day of Treatment Please arrive at least 15 minutes before your treatment. You will be welcomed by one of the team and provided with towel, robe and slippers. During your treatment wear anything in which you feel comfortable. For our Signature bath treatments please bring your own swimwear.

We want you to enjoy your experience at C Bay Spa and ask you to raise any health concerns when you make your appointment. This will enable us to recommend treatments that are most suitable for you. We will ask you to complete a short medical questionnaire to ensure that treatments are safe and appropriate.

We would really appreciate it if you would help us to maintain a certain level of quietness and avoid using mobile telephones. Smoking is not permitted on the relaxation balcony.

Children may use the outdoor pool during specified times, but are not permitted to use the Ocean Hot Pool. All other areas of C Bay Spa are for adults only. All children in and around the outdoor pool area must be accompanied by a parent or guardian at all times.

Treatments cancelled within 48 hours or non attendance will incur a 100% cancellation charge. Spa full- and half-day bookings cancelled within 72 hours or non attendance will incur a 100% cancellation charge. Cancellation fees may be waived if you reschedule your booking within four weeks.